Cypress support

We minimize business disruption by providing technical guidance to quickly overcome product issues.

Support plans

Our support offerings ensure your organization has the resources and responsiveness to meet your needs.

Free plan

Customer support level

Community

Prioritization of tickets

Not included in plan

SLAs

Not included in plan

Business hours

Not included in plan

Team plan

Customer support level

Standard

Prioritization of tickets

Not included in plan

SLAs

8 - 24 hours *

Business hours

8am-8pm ET (M-F)

Business plan

Customer support level

Standard

Prioritization of tickets

Not included in plan

SLAs

8 - 24 hours *

Business hours

8am-8pm ET (M-F)

Enterprise plan

Customer support level

Priority

Prioritization of tickets

Included in plan

SLAs

3 - 8 hours *

Business hours

8am-8pm ET (M-F)

*Ticket response priority times are based on standard Cypress business hours